Founding Customer Success Manager - AI SaaS

Up to €50,000 PLUS equity up to 3%| Hybrid | Amsterdam

If you're experienced in customer success/account exec or a graduate looking for an exciting career in a high energy startup... this one is for you!

This is a Founder's Associate role at an early-stage Dutch AI company doing something with genuine social impact - their platform helps people who've lost their jobs find meaningful work faster, and frees up the coaches guiding them to focus on the human side of the process.

The founders close the deals. You own everything that comes after.

That means customer success, client onboarding, product feedback loops, CRM, BD support, and whatever else needs doing to keep the company moving. At a corporate, this responsibility takes seven years to earn. Here, it's yours from week one.

They're "KVK Innovatie Top 100" nominated, backed by partnerships with some of the country's biggest labour market institutions, and growing fast.

🎯 First business hire - you're building the commercial foundation of this company

📈 Equity up to 3% - you share in what you build

🧠 Founders came through a McKinsey-mentored innovation programme - the standard is high 💡 Translate client insight directly into the product roadmap

🏢 Modern Amsterdam office next to Amstel station

🌍 Real social impact - helping thousands of people back into meaningful work

What you'll be doing:

🤝 Leading customer success end-to-end - from pilot onboarding through to long-term contract conversion

🔁 Turning client and user insight into clear product feedback for the dev team

📞 Approaching leads, running demos, and supporting business development

🛠️ Building the processes that don't exist yet - CRM, workflows, the lot

📊 Owning the data and overview that the founders navigate by

🗣️ Being the commercial and operational engine of the business

You'll love this if...

• You've got the grades, the side hustle, or the track record that shows you take things seriously
• You've worked in or around startups and know what fast and unstructured actually means
• You're social, you're sharp, and you genuinely enjoy speaking with clients
• You want responsibility, not a job title
• You're ambitious enough to see equity as a real number, not a nice-to-have

Apply today

Because great teams are Built Different.